Gaming Support

[Rwatson292]

Hello i purchased a rx5700xt and should recieve amd rewards codes and 3 month pc game pass codes and did not recieve either i have checked my email and have read the faq as well thank you .

[Fey-BBY Valued Contributor]

Hi, Rwatson292,

Thanks for joining our online community.

It's understandable that you would like to ensure that you receive any codes that you might qualify for. Please check out our floated post, Game Codes - Read Me First, to find out the next steps that are available to you.

Best,
 

[Rwatson292]

Well hell it was on the recipit i was not given.... good job in store associate. I looked up the recipit on my best buy account and who would have thought.... it was actually there lol. Thank you for your time. Hopefully this thread helps others in my situation

[JS_racer]

did the codes work ?? 

i purchased a 5700 from BB 2 days ago, 1 code on receipt for xbox didnt't work. never got the other 2.

sent a PM yesterday morning, 2 codes sent, both give an error, BB kicked me to amd for aditional help trying to get this to work. 

i purchased the microsoft pass for $1 from microsoft, to try the card. 

[JS_racer]

they don't qualify for the re3 or the other game ??? purchasing at BB  ??? 

the BB page says it does.  

my issue is failed a verification crap........ my card definatley is installed. 

loosing out on those 2 would make my decision much easier.  it was the tipping for the 5700, or 5600xt, vs the 2060 

[KyleR-BBY Senior Social Media Specialist]

Hi, all,

Thanks for following up with us on this. I'm relieved to hear you got those codes, and they at least partially worked.

If any of the codes do fail to work, you'll need to reach out to the company that provided them. AMD can be reached here, for example.

If you never received the codes, please follow Fey's advice above. 

Sincerely, 

[JS_racer]

Seems a post between mine is missing, not sure if the original poster got the.games code to work.

Mine did not work at all, not for Microsoft game pass, or for the games. I will call tomorrow to amd, my time line is a few days to work this out, if not, I'll return my card and purchase elsewhere.

[KyleR-BBY Senior Social Media Specialist]

Hi, JS_racer,

Thanks for the update. You can reach out to Microsoft here if needed as well. I am hopeful they can help you out.

Sincerely, 

[JS_racer]

Got ya, got the card from you guys, now I need to do all the legwork myself to try to receive what the card was sold with.....
Call amd to get games, then Microsoft for a pass.... With codes from BB that don't work.... I should pull this back out today, toss it on the counter for a return, on my way to microcenter for a replacement.... Lesson learned

[KyleR-BBY Senior Social Media Specialist]

Hello, JS_racer,

If you do decide to make that return, you'll have 15 days from the date of purchase under our Return & Exchange Promise. That may be extended to 30 or 45 days, respectively, if you are an Elite or Elite Plus My Best Buy member. 

Usually the manufacturer is very good about helping out with non-working codes, however, so I hope that you'll reach out to them first.

Sincerely,