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Posts: 1
Registered: ‎12-27-2018

Psn card is not working

My grandson has tried entering the code for his psn card many times and it keeps giving him and error code. I can’t bring it into a store as I don’t live near one!

Please help this was a gift and he can’t even use it!
Posts: 6,691
Topics: 125
Kudos: 421
Solutions: 304
Registered: ‎11-30-2015

Re: Psn card is not working

Hello, Alisonmacdonald,


Discovering your grandson’s PlayStation Network card may not have been properly activated is frustrating. Thank you for posting to us to seek our assistance. We’d happy to see what help we may be able to offer at this time.


Please send us a private message with the following details and we’d happy to see what options may be available at this time to assist you further.


-Full Name

-Phone Number

-Email Address Order Number

-PlayStation Network Card Serial Number


A private message can be sent by choosing the option do so next to my name at the bottom. We look forward to your reply.



Mariah|Social Media Specialist | Best Buy® Corporate
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