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Posts: 1
Registered: ‎09-03-2018

Psn and Xbox gift cards not working.

I purchased multiple PSN and Xbox gift cards for gifts and none of them work. They were all purchased online. Please tell me how to fix this. Do I need to get the serial numbers or do you have that info from my online purchase order.
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Registered: ‎01-21-2014

Re: Psn and Xbox gift cards not working.

Hello, jmidus, and welcome back to the forum,


Well, that’s not very nice! Before shipping gift cards, we should be fully activating them to ensure customers can use them upon arrival, so I’m not sure what happened. I’m sure you’re eager to use them, so please know I’ve followed up with you via the private message you sent us earlier today. You may view my reply by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.


Thanks for posting,

Alexandra|Social Media Specialist | Best Buy® Corporate
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