03-13-2019 07:47 PM
So in the past like 7 months ago I bought a ps4 pro and so now the controller that came with it doesnt work. The thums sticks get stuck and drift. Will it be possible if i could get a new controller in the store since i bought the 2 year protection plan.
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03-14-2019 07:22 AM
The service plan does allow for a one time replacement of the controller. You will need to bring your controller in to the Geek Squad. If you qualify I don't know if they will be able hand you one or you will have to wait a couple days to have it shipped to you. I do not believe they can just grab on off the shelf due to inventory issues.
To facilitate the process you should log into your account first and bring a print out of your service plan. If you look at your plans and expand them you should see a Plan ID. You should also bring your photo ID and it would be a good idea to bring the credit card you purchased the console and plan with. (thats another way they can use to find your plan)