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Member
Posts: 12
Registered: ‎07-14-2015

Re: BF5 PC Digital Code not received yet

lol, that's amazing
New Member
Posts: 8
Registered: ‎12-03-2015

Re: BF5 PC Digital Code not received yet

Solved for me finally.  It took multiple phone calls to Best Buy Support, be sure to keep a record of your case reference numbers which was helpful for me as they had a paper trail in their system. I noticed my missing digital download problem on the 8th of November and called at that time and each time they said they were working on it but nothing seemed to happen but I kept at them calling every few days and finally tonight on my second call of the evening, they said they would reach out to me in two hours, I gave them three and no return communication, so I called them again and this time the agent immediately connected me to their digital code master who had kept hearing about my calls and went over my purchase with me from my receipt PIN and was finally able to realize what the problem was and sent me out a code for the game that worked. 

 

I’m glad it is resolved yet unhappy that it took me hounding them and for their agents to have me speak to someone in charge, meaning either their telling me my case was being forwarded to the next level but it actually wasn’t or most likely they were unable to grasp what the problem was and were unable to communicate it properly as it is an overseas help center and there were English as second language comprehension problems on their part. 

 

The agents were polite as was I albeit expressing frustration in the end but finally glad this has been resolved even though I was unable to play on the 15th as I had paid to do so. In the future I’ll avoid Best Buy’s digital only purchases. 

Member
Posts: 12
Registered: ‎07-14-2015

Re: BF5 PC Digital Code not received yet

Sounds like a lot of hoops to jump through. I probably won't purchase anything digitally from BB again.
New Member
Posts: 1
Registered: ‎11-20-2018

Re: BF5 PC Digital Code not received yet

I purchased Battlefield 5 for Xbox all the way back in August and immediately recieved the beta download code in a separate email from my receipt. But never recieved the ACTUAL game code. I called them and was told I'd recieve it closer to release time... called a month ago and got the same answer... now its past release date and I'm still here waiting for the code...
New Member
Posts: 8
Registered: ‎12-03-2015

Re: Ps4 - Battlefield V - When will pre-order codes go out?

Unfortunately, like me you will have to keep calling them. The problem is I don’t think you can get a refund for a digital code. My next step was to go to an BB store with my receipt and case ID numbers and get them involved.
New Member
Posts: 3
Registered: ‎11-19-2018

Re: Ps4 - Battlefield V - When will pre-order codes go out?

Same here, I called yesterday and put a ticket in with support. He said I should have a code in 24hrs. If I don't have it this afternoon I'll be calling again.

New Member
Posts: 1
Registered: ‎11-20-2018

Re: Ps4 - Battlefield V - When will pre-order codes go out?

I had gotten the same answer that I would be recieving the code in 24-48 hours and that was last week. I will have to call again as well.

New Member
Posts: 2
Registered: ‎11-20-2018

never got battlefield 5 digital preorder code!

Email says it should be in my digital library, but my library says its empty. 

New Member
Posts: 2
Registered: ‎08-01-2018

Re: BF5 PC Digital Code not received yet

I ended up cancelling my BB order a few days before launch and bought directly from the Playstation Store.  Got my code in seconds and was playing on launch day.

Posts: 5,444
Topics: 317
Kudos: 193
Blog Posts: 12
Solutions: 287
Registered: ‎01-21-2014

Re: BATTLEFIELD V DIGITAL CODE DELAY! LACK OF RESPECT.

[ Edited ]

Good afternoon, everyone,

 

I'm sure you're all anxious to start playing Battlefield V, so it's discouraging to hear some of you haven't received your code yet. It should have arrived email by now, so if you haven't already, please be sure to double check your spam and/or promotion folders in case the communication was routed there by mistake.

 

That said, if you still don't have your full game code, please send us your name, email, phone number, and online order number or Customer Service Pin (found on the store receipt). You may do this by logging into the forum and clicking on the blue "Private Message" button included in my signature below. If you're still needing your pre-order bonus code, please follow our Game Codes - Read Me First post here for assistance.

 

Thanks,

Alexandra|Social Media Specialist | Best Buy® Corporate
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