11-19-2018 12:00 AM
Solved for me finally. It took multiple phone calls to Best Buy Support, be sure to keep a record of your case reference numbers which was helpful for me as they had a paper trail in their system. I noticed my missing digital download problem on the 8th of November and called at that time and each time they said they were working on it but nothing seemed to happen but I kept at them calling every few days and finally tonight on my second call of the evening, they said they would reach out to me in two hours, I gave them three and no return communication, so I called them again and this time the agent immediately connected me to their digital code master who had kept hearing about my calls and went over my purchase with me from my receipt PIN and was finally able to realize what the problem was and sent me out a code for the game that worked.
I’m glad it is resolved yet unhappy that it took me hounding them and for their agents to have me speak to someone in charge, meaning either their telling me my case was being forwarded to the next level but it actually wasn’t or most likely they were unable to grasp what the problem was and were unable to communicate it properly as it is an overseas help center and there were English as second language comprehension problems on their part.
The agents were polite as was I albeit expressing frustration in the end but finally glad this has been resolved even though I was unable to play on the 15th as I had paid to do so. In the future I’ll avoid Best Buy’s digital only purchases.
11-19-2018 01:22 AM
11-20-2018 09:03 AM
11-20-2018 10:08 AM
Same here, I called yesterday and put a ticket in with support. He said I should have a code in 24hrs. If I don't have it this afternoon I'll be calling again.
11-20-2018 11:40 AM - last edited on 11-26-2018 10:13 AM by Bill-BBY
Good afternoon, everyone,
I'm sure you're all anxious to start playing Battlefield V, so it's discouraging to hear some of you haven't received your code yet. It should have arrived email by now, so if you haven't already, please be sure to double check your spam and/or promotion folders in case the communication was routed there by mistake.
That said, if you still don't have your full game code, please send us your name, email, phone number, and online order number or Customer Service Pin (found on the store receipt). You may do this by logging into the forum and clicking on the blue "Private Message" button included in my signature below. If you're still needing your pre-order bonus code, please follow our Game Codes - Read Me First post here for assistance.
|Alexandra|Social Media Specialist | Best Buy® Corporate|
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