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Posts: 1
Registered: ‎07-18-2021

Product code already redeemed

I just purchased Final Fantasy 14 Shadowbringers online download for PC and when i tried to put the code in on the website it was already redeemed. 

Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: Product code already redeemed

Good afternoon, oliversnow,


Welcome to our forums!  Making your purchases digitally is usually a great way to shop with us, which is what makes your experience with this Final Fantasy 14 download so disappointing.  I can certainly understand wanting to make sure the code you received is working properly, so I’ll be happy to take a closer look and offer any additional assistance I can.


I see you’ve sent a colleague of mine a private message with some additional information regarding this order, so I’ll be replying to that message in a moment to gather some more information from you.  To read my response to your message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this envelope is visible to you.


See you up there,

SeanM|Social Media Specialist | Best Buy® Corporate
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