06-26-2020 11:25 PM
I went into my local store today to preorder cyberpunk 2077, and told them i'd like to price match it to amazon's price since it is sold and fulfilled by amazon. multiple employees told me to wait in the customer service line. i waited in line for nearly 45 minutes, while those around did not socially distance from me, and employees did nothing about it.
when i finally get to the front of the line, the cashier has no clue what to do, so he calls over seeming someone more senior, and it turns out to be one of the people that directed me to this very desk at customer service. Now, she tells me, that all videogame pre-orders are online because "retail computer games don't exist anymore, only digital codes." I explained to her how the game comes with several physical items too, and regardless, I'd like to pre-order now price matched to amazon." She tells me that I need to go home, pre order the game online, then come back into the store again, potentially endangering myself again, in order to get the price match as a difference. I told her I wanted to pay with cash, and she said I could buy a best buy gift card with cash, then use that, but then the price difference on the price match would be in best buy gift card credit, instead of cash which I want to use.
All of this has me nervous to even pre-order through you guys. Conflicting answers, convoluded procedure, clearly no cohesion between employees and what / how is sold...
What can't I just pre order in the store so that it is price matched concurrently?
Will I actually get a physical retail copy of the game if I pre-order? Because I got about 6 different answers from 6 different people.
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06-27-2020 11:32 PM
The Cyberpunk 2077 I found on Amazon for it not being sold by Amazon but by a company called WB Games
It may not even qualify then for price match.
And they don't even have the correct release date on the game.
WB Games should be Warner Brothers Games. When I go to Warner Brothers Games web site they are not even selling Cyberpunk. Which makes me suspicious of the reseller on Amazon.
I am not an employee of Best Buy. All opinions and comments are my own.
06-28-2020 12:13 AM
WB games is the publisher... sigh,,, it is sold and fulfilled by amazon.. it says so right on the page
06-28-2020 03:57 PM
can't even get a straight answer on their corporate site...sigh just a 7th different thing from a 7th person.
06-29-2020 05:59 AM
06-29-2020 06:07 AM
i wish the employees knew that.. i told them i'd like to pre order a game and get it priced matched, they directed me to customer service.
06-29-2020 06:54 AM
For your reference here is the landing page for Price Match Gurantee
I am still perplexed by the page on Amazon though. They have not updated the release date and PS verion is cheap. The Xbox version has the correct date and the normal price.
06-29-2020 06:55 AM
yeah, it is indeed strange.. being such a massive company they probably just haven't gotten to it yet
06-29-2020 07:01 AM
06-29-2020 07:08 AM