Gaming Support

[spawn026]

Why is it that everytime I preorder a game for release day delivery, best buy runs the label early, then holds the actual shipment until the day before release forcing my delivery to be delayed by days. Resident Evil Village was supposed to be here by yomorrtbut now it's scheduled for Monday.

[Pellechio777]

Same thing happened to me. They charged my card and said it was shipped Wednesday, but only label was created Wednesday. It didn't ship until today,so now expected delivery is Monday May 10th by 7pm. I will not order from best buy again.

[bobberuchi]

Well take into consideration that companies that sell software get into hot water if you get your game early. 

Many gamers lose their shorts if someone gets this or that game 4 hours and 3 mintues before someone else did.

They need to be careful to control the shipping.

Personaly I have been buying almost all my games at BB since 2012 and I have only ever had one game not arrive on release day. And it was my fault for ordering it the day before.

[spawn026]

I get the early delivery situation, but if Best buy really wanted to keep that under control then they would ship from a location closer to the destination that has one day transit. This is my 3rd preorder which was ordered months in advance where this happened

[bobberuchi]

A week  in advance or a year in advance it does not make any difference. 

I live in Minnesota and often mine are marked as shipping from Ohio.

However, I switched about 5 years ago to always doing in store pick up. It works for me becuase there is a store across the street from my office. 

I have seen so many posts about the delivery services denting steel books and such. I just feel better about picking them up.

[Meg-BBY Social Media Specialist]

Hey folks,

Thanks for reaching out! We do our best with every pre-order to ensure it’s delivered, or available for pickup, as close to release as possible by shipping it out at a level of service needed for it to arrive at your door on the release day. While we hit our mark the vast majority of the time, there can be logistics or supply issues outside of our control that may delay your order’s delivery. Please accept our sincerest apologies for the disappointment this delay has caused, and be sure to keep an eye on your inbox and order status page for further updates.

Best,

[Retroman]

Hello,

I pre-ordered the new Resident Evil 8: Village game for PlayStation 4 to take advantage of the pre-order bonuses and release-day delivery. However, as of May 9th, I still have not received the game; the release date was May 7th. This is totally unacceptable.

The game was shipped via FedEx, which I have historically had trouble with late or lost packages. I have made this clear before. The estimated date keeps changing day-to-day, from Friday, May 7th to Saturday, May 8th, and now it's pending. What kind of cartoony service is this? I could have purchased this myself and been playing it this whole time to unwind after a stressful week. Now my stress and my frustration are stratospheric due to being out $60 and with no game.

I used to be a My Elite Plus member with free next-day or two-day delivery. I never, ever received my items within the promised delivery window. I am very fortunate I am no longer wasting money towards a meaningless membership title since Best Buy's services are abhorrent regardless.

I would like a full refund for the game immediately so I can purchase it from one of your more reliable competitors. I would like someone to help me intitialize this, please.

Thank you.

[Pellechio777]

Good luck. Same thing happened with my preorder of Resident Evil Village for PS5. I ordered it in early April and was assured I'd get it on release date. Still haven't received it. They wouldn't let me cancel my order. I bought another copy digital,so I'll be taking this one back for a refund when it finally arrives. Hopefully they take it back

[spawn026]

At this point it's just embarrassing. Bestbuy is the only store that constantly fails at release day deliveries. Tell your warehouse workers that unless they pay for next day air shipping, deliveries will not deliver the next day so do not hold packages until the last minute to ship.