Gaming Support

[UndeadBokun]

I preordered two copies of Nioh 2 Special Edition(one for me and one a gift for a friend for multiplayer) after some issue. Release day came and I got an email stating one shipped and one would be delayed. I was a little upset, assuming it was oversold and stock was an issue but that is clearly not the case. It is available on the website for order with a delivery date of Monday and at my local store. Meanwhile, my order has an ominous "If we cannot get it by April 11th we will cancel it" message. I would simply cancel and reorder but I would then lose the pre-order bonus and I paid via a reward certificate that I don't want to chance losing.

I understand that things are hectic with the current situation. I simply want to insure I receive the game before it sells out. Any help would be appreciated. Even if it is just info on what happens with my reward certificate if I cancel and reorder/pick up in store. I would prefer not to do that but...

[bobberuchi]

think of in store inventory and online inventory as being two different businesses.  Inventory is tracked and nearly all online order methods come to you direct from a distribution center. Products that go to a physical have their own inventory.  

[AndrewB-BBY Social Media Specialist · Accepted solution]

Good afternoon, UndeadBokun,

Welcome back to our community forums. I recenetly got a PlayStation 4 and have been very excited to receive this game as well. I would be happy to help you check on your order to see if I can provide some more details about it's current status. I will need a couple more details so I can further assist you. Can you please send me a private message so I can confirm your:
 

Full name
Email address

Phone number

Order number

You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

[UndeadBokun]

As I expected, the moment I posted it shipped. Sorry to be a bother and thank you for your assistance. 

[AndrewB-BBY Social Media Specialist]

I'm glad to hear that, UndeadBokun!

Please let us know if we can ever assist you again in the future.

Regards,