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Regular Member
Posts: 38
Registered: ‎05-29-2014
Accepted Solution

Preordered game "delayed" but currently available

I preordered two copies of Nioh 2 Special Edition(one for me and one a gift for a friend for multiplayer) after some issue. Release day came and I got an email stating one shipped and one would be delayed. I was a little upset, assuming it was oversold and stock was an issue but that is clearly not the case. It is available on the website for order with a delivery date of Monday and at my local store. Meanwhile, my order has an ominous "If we cannot get it by April 11th we will cancel it" message. I would simply cancel and reorder but I would then lose the pre-order bonus and I paid via a reward certificate that I don't want to chance losing.

 

I understand that things are hectic with the current situation. I simply want to insure I receive the game before it sells out. Any help would be appreciated. Even if it is just info on what happens with my reward certificate if I cancel and reorder/pick up in store. I would prefer not to do that but...

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Emerging Expert
Posts: 7,321
Registered: ‎02-25-2013

Re: Preordered game "delayed" but currently available

think of in store inventory and online inventory as being two different businesses.  Inventory is tracked and nearly all online order methods come to you direct from a distribution center. Products that go to a physical have their own inventory.  

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
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Posts: 5,128
Topics: 154
Kudos: 394
Solutions: 232
Registered: ‎08-21-2017

Re: Preordered game "delayed" but currently available

Good afternoon, UndeadBokun,

 

Welcome back to our community forums. I recenetly got a PlayStation 4 and have been very excited to receive this game as well. I would be happy to help you check on your order to see if I can provide some more details about it's current status. I will need a couple more details so I can further assist you. Can you please send me a private message so I can confirm your:
 

Full name
Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Regular Member
Posts: 38
Registered: ‎05-29-2014

Re: Preordered game "delayed" but currently available

As I expected, the moment I posted it shipped. Sorry to be a bother and thank you for your assistance. 

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Posts: 5,128
Topics: 154
Kudos: 394
Solutions: 232
Registered: ‎08-21-2017

Re: Preordered game "delayed" but currently available

I'm glad to hear that, UndeadBokun!

 

Please let us know if we can ever assist you again in the future.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!