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Posts: 4
Registered: ‎09-08-2016

Preorder offer from video game

Hello, i preordered a few video game months ago. Now when I check the item there are free items included with the preorder. Does the company automatically update the order to include the free items? Or should one cancel the old item and preorder the item to include the promotion?
Posts: 2,152
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Registered: ‎08-08-2017

Re: Preorder offer from video game

Hello and welcome back, Jcny,


Whenever you pre-order a game at Best Buy, if any bonus items are added as an offer down the road, they should be automatically applied to your pre-order without requiring any action on your part.   This is further explained in our Entertainment Pre-Orders FAQ page below:


Q: What if a special offer or giveaway becomes available after I place my pre-order?
A: No problem. All pre-ordered items will receive any offer enhancements that become available (e.g., if a free game disc is added to the offer, you will receive it even if it was not available at the time you placed your pre-order).


This usually happens shortly before release, though, so I wouldn't worry if you don't see the desired bonus items on your order just yet.  I hope this helps, but if you have any other questions, don't hesitate to reach back out!


Best wishes,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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