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Trusted Member
Posts: 78
Registered: ‎02-04-2018

PreOrder different release dates and when charged????

Ok, Here goes.

 

If I pre-order multiple items and they release on different release dates. How does this work? When do I get charged and does the release to pickup mean I have to wait til the last release date of the last item is released to pickup?

 

1. How does this work and when do I get charged when the item release?

 

Let's say one is July 7, 2019 and the other is August 28, 2019

 

So when do I get charged and when do I pickup the items? I think the CS can answer this for me? I like to know this asap before I decide on my preorders.

Posts: 1,501
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Registered: ‎10-19-2017

Re: PreOrder different release dates and when charged????

Hey, StormJumper,

 

Welcome back to the forums and thanks for taking the time to post this great question!

 

Our Entertainment Pre-Order FAQs page has some great information related to your question. Ultimately, each item should be individually charged either when they are shipped or, in this case, ready for pickup. That said, we do require a credit card at the time of order and you'll likely see an authorization placed on your card for the order total when the order is placed. The final charge should then come through at time of fulfillment. 

 

Regards,

 

 

Luke|Social Media Specialist | Best Buy® Corporate
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Trusted Member
Posts: 78
Registered: ‎02-04-2018

Re: PreOrder different release dates and when charged????

So if I read it correctly even though it is one one preorder each will be charged separately based on release date but the order is still consider as one order. But I will be charge the price listed in the multiple order themselves not as though they were individual bought??

Emerging Expert
Posts: 5,790
Registered: ‎02-25-2013

Re: PreOrder different release dates and when charged????

to add onto what @Luke-BBY wrote.

 

Your card will be charged before they ship.. You may be charged up to a week before they ship.  For me it has generally been 2 o or 3 days prior to shipping.

 

You need to make sure that whatever card you used has sufficient funds on it prioro to that or you may lose your pre-order

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
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Registered: ‎11-29-2016

Re: PreOrder different release dates and when charged????

Welcome back, StormJumper,

 

It looks like bobberuchi has beaten me to the punch here, but I’d like to offer any additional insight I can.  I’ll address the two points you bring up in your post individually, to hopefully clear up any confusion.

 

“So if I read it correctly even though it is one one preorder each will be charged separately based on release date but the order is still consider as one order.”

 

This is correct.  Both items can be ordered at the same time and appear on the same order number in your BestBuy.com purchase history.  We’ll place an authorization hold on your form of payment to make sure the funds are available to cover the total cost of the entire order, once your order is placed.

 

“But I will be charge the price listed in the multiple order themselves not as though they were individual bought??”

 

Although the initial authorization hold placed on your form of payment will cover the total amount of the order, this authorization hold should drop off your account, depending on your form of payment.  As it sounds like these items have separate release dates, once each item is shipped, you’ll see a corresponding charge on your credit card statement for each individual item.

 

I hope this helps, but if you have any other questions, please don’t hesitate to visit our Support Forums again.

 

Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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