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New Member
Posts: 1
Registered: ‎10-05-2018

Pre order on credit cards

Hello, I was wondering if I pre order a game online I know the funds are added back into a debit card until the item ships, however is this the same process for a credit card?
Trusted Contributor
Posts: 5,071
Registered: ‎02-25-2013

Re: Pre order on credit cards

I pre-order a lot of games.


In actuality the funds are NOT taken off your debit card and put back on. Your bank is incorrectly recording an AUTHORIZATION as a PURCHASE.  This is not the case.


You are not charged until the week the game ships.  Same for a credit card.  If there are insufficeint funds at the time they try to charge for your game your order may be canceled. 


This is the main reason why I got a Best Buy Credit Card.  That and you can get 5% rewards backi. 

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Posts: 5,377
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Registered: ‎01-21-2014

Re: Pre order on credit cards

Hi there, Solidsnake777,


We’ve been busier than normal here on the forum for quite some time now, so I apologize for not responding sooner! With how many upcoming, highly-anticipated game releases as of late, I can wholeheartedly understand why you’d want some clarification on how the pre-order process works. You’ve certainly come to the right place for assistance.


As our super user, bobberuchi, mentioned, customers typically aren’t charged for online pre-orders until they ship or are picked up at the selected store location (the one exception to this is PayPal). Instead, customers should expect to see a pending authorization for the full purchase amount appear on their method of payment. When the item ships or is picked up, the authorization should automatically drop and a charge should appear. If you have any further questions about this though, please don’t hesitate to let me know. I’m here to help however possible!


Happy shopping,

Alexandra|Social Media Specialist | Best Buy® Corporate
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