03-11-2019 11:41 AM
Look in your Best Buy Digital Library
Question, did you receive an email when you placed the order and when they were ready for pick up?
03-11-2019 11:44 AM
Also if you go into your purchases it should show show the pre-order bonus and where it was emialed to.
But the codes for this Anthem bonus were also in my digitla library.
03-11-2019 12:17 PM
You may not be looking in the correct locaiton. It should show your email in your purchases but not the Digital Library
there is a separate folder called Digitil Library. The download was not working so I simply pasted the code into the Origin Client for Anthem
03-11-2019 02:59 PM
03-11-2019 06:18 PM
Good evening, swayzo,
Welcome back to our forums, and thank you for reaching out to us for assistance. It seems like every game these days comes with a pre-order bonus, and it’s great to hear you should be receiving some bonuses with these two games. We appreciate you pre-ordering your copies of Dead or Alive 6 and Devil May Cry 5 with us, and although it sounds like the steps bobberuchi has offered hasn’t resolved the issue, I’ll be happy to help point you in the right direction for additional assistance.
If you haven’t done so yet, I’d recommend checking out our Game Codes-Read Me First floated post, as it outlines how to get in touch with our Gaming Support team, and the information they’ll need to locate the codes you’ve been waiting for. As long as these games qualified for their pre-order bonuses, I’m confident our Gaming Support team will be able to track down these codes with the necessary information.
Hope this helps,