Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 5
Registered: ‎11-01-2016

Pre order bonuses

I never received a email for my pre order bonuses for Dead or Alive 6 and Devil May Cry 5....I haven't a clue how to rectify this situation
Emerging Expert
Posts: 6,175
Registered: ‎02-25-2013

Re: Pre order bonuses

Look in your Best Buy Digital Library

 

Question, did you receive an email when you placed the order and when they were ready for pick up?

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Emerging Expert
Posts: 6,175
Registered: ‎02-25-2013

Re: Pre order bonuses

Also if you go into your purchases it should show show the pre-order bonus and where it was emialed to.

 

But the codes for this Anthem bonus were also in my digitla library. 

 

Capture.PNG

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 5
Registered: ‎11-01-2016

Re: Pre order bonuses

I looked in my digital library and it does show the right email but nothing came in...checked the spam folders too...NOTHING
Emerging Expert
Posts: 6,175
Registered: ‎02-25-2013

Re: Pre order bonuses

You may not be looking in the correct locaiton. It should show your email in your purchases but not the Digital Library

 

there is a separate folder called Digitil Library.  The download was not working so I simply pasted the code into the Origin Client for Anthem

 

Capture.PNG

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 5
Registered: ‎11-01-2016

Re: Pre order bonuses

I'm looking in the right place....and I never got the codes for both games...this isnt my first time getting pre order items....I know how and where to look...but they are not showing up for these two games
Posts: 3,111
Topics: 23
Kudos: 321
Solutions: 183
Registered: ‎11-29-2016

Re: Pre order bonuses

Good evening, swayzo,

 

Welcome back to our forums, and thank you for reaching out to us for assistance.  It seems like every game these days comes with a pre-order bonus, and it’s great to hear you should be receiving some bonuses with these two games.  We appreciate you pre-ordering your copies of Dead or Alive 6 and Devil May Cry 5 with us, and although it sounds like the steps bobberuchi has offered hasn’t resolved the issue, I’ll be happy to help point you in the right direction for additional assistance. 

 

If you haven’t done so yet, I’d recommend checking out our Game Codes-Read Me First floated post, as it outlines how to get in touch with our Gaming Support team, and the information they’ll need to locate the codes you’ve been waiting for.  As long as these games qualified for their pre-order bonuses, I’m confident our Gaming Support team will be able to track down these codes with the necessary information.

 

Hope this helps,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!