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New Member
Posts: 6
Registered: ‎08-02-2019

Re: Madden 20 PC digital code where is it?

On hold for a mgr. because you fools at best stupid buy are saying i have to wait 24-48 hours for my code? What the! I paid digital pre order to get the game when it comes out. I bought a lot of stuff from you all, never again. Now I see why people go to Amazon and such. Why deal with this. It's a freaking DIGITAL CODE! It's like the easiest thing to do and you still can't do that right? My god...............

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New Member
Posts: 6
Registered: ‎08-02-2019

Re: Madden 20 PC digital code where is it?

Hey best buy, if you going to use a 3rd party vendor to answer calls, make sure they know what they are doing or give them access to be able to actually help. What a joke. Never wasting my time with you all again. I wonder if i can take back my sonos and w/d i bought a month ago. I'm going to see. what a waste. 

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New Member
Posts: 1
Registered: ‎08-02-2019

Re: Madden 20 PC digital code where is it?

Same. Absolutely no help, no acknowledgement that they are screwing us over. Just refund my purchase and allow me to buy it again. That is the simple solution. I'll lose my bonuses at this point. Everyone, including BestBuy has the codes available. If you buy right now, you will get a code. This is ridiculous. They won't even apologize and make this right. You are wasting so much of my time and I will be shopping at Walmart, Amazon and Microcenter now for all my needs. Never again will I waste my time at best buy. Canceling my credit card too.
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Member
Posts: 18
Registered: ‎08-02-2019

Re: Madden 20 PC digital code where is it?

Don't worry - I bought a physical copy and did not get the preorder special content - and still over 12 hours later - no help at all.

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New Member
Posts: 6
Registered: ‎08-02-2019

Re: Pre-Order (Digital) of Madden NFL 20

This is A garbage response filled with general damage control. Every year for 4 years y’all have failed miserably on this release. This is literally the only reason I ever use Best Buy anymore. Y’all have become trash. Best Buy should no longer offer madden digital as a product. What’s the point of preordering if we never get the game on time? Then you come and post this generic message to calm the flames? You outsource your call me to folks who don’t get the gist of American conversation so speaking to help is USELESS. i promise you this is my last time giving BB my money.
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Posts: 22,313
Topics: 14,517
Kudos: 364
Blog Posts: 23
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Registered: ‎10-10-2012

Re: Pre-Order (Digital) of Madden NFL 20

Hello, eveyone,

 

Our understanding is that at this time, all digital codes for full versions of Madden NFL 20 have gone out.  That would include the Ultimate Superstar Edition, the Superstar Edition and the Standard Edition.  

 

Please make sure to check your spam/junk mail folders, and if you have Gmail, your Promotions folder for those codes.  If after checking those, you do not have a code for your digital game (not pre-order bonuses), please send us a private message with the following:

 

  1. Your full name
  2. Your email address
  3. Your telephone number
  4. Your purchase/order information

 

As we stated previously, please know that we are currently extremely backlogged, and may not be able to immediately reply, but we will respond as soon as we can.  If you need quicker assistance, I would recommend contacting us at (888) 237-8289.

 

Regards,

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 4
Registered: ‎07-30-2019

Re: Pre-Order (Digital) of Madden NFL 20

^ that doesn’t help when your pre order got cancelled cause they couldn’t fulfill your order so my special edition got down graded to regular release
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New Member
Posts: 1
Registered: ‎08-02-2019

Madden 2020 code

I purchased an Xbox one from Best Buy it was supposed to come with madden 2020 but the digital receipt I got did not have a code on it to redeem
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New Member
Posts: 7
Registered: ‎08-02-2019

Re: Pre-Order (Digital) of Madden NFL 20

Received my Pre-order content code, but not the code for the game itself.  Now instead of playing on release day before I go to work, I'll have to hope it is waiting when I get home tomorrow morning.

 

Best buy screwed the pooch on this one, and I will *never* order games from them again. There is simply no reason to buy from retailer that has proven itself unreliable. 

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New Member
Posts: 7
Registered: ‎08-02-2019

Re: Pre-Order (Digital) of Madden NFL 20

Your understanding is incorrect. I received the code for Pre-order content, but not the code for the actual game. Pre-ordering from Best Buy? Never again.