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Regular Member
Posts: 45
Registered: ‎01-19-2017

Re: Pre Order DLC Deus X Machina Missing

So i just got the game monday has my order had gotten deyland and i didnt get a code so i guess i will have to message BB. Its annoying seems like with BB you dont get your code for games like 40% of the time.

Posts: 6,972
Topics: 140
Kudos: 421
Solutions: 321
Registered: ‎11-30-2015

Re: Pre Order DLC Deus X Machina Missing

Hey,

 

I noticed a few of you mentioned that you’re having an issue with sending a private message to our Gaming-BBY inbox. Can you please check out the suggested troubleshooting steps here? They should remedy the issues related to the private message error you’re receiving.

 

Again, if you haven’t received your code here’s the update we provided on Sept. 13.

 

All pre-order bonus codes should’ve been sent out today for this title. If you didn’t receive yours, can you please follow the directions we’ve outlined in the Game Codes – Read Me First floated post? Our friends that work our Gaming-BBY PM inbox would be happy to assist you further, if that’s the case.

 

Thanks,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎10-12-2017

Re: Pre Order DLC Deus X Machina Missing



I cleared the cache and cookies; error still shows up on the website. is there a chat system I could use to get with a representative? I can only do quick reply post in the forums and not pm Gaming-BBY.

Member
Posts: 18
Registered: ‎01-30-2015

Re: Pre Order DLC Deus X Machina Missing

If you can pm anyone then you can pm them. Try pm me. There's no difference, as they are a user on the forums with shared access.
New Member
Posts: 5
Registered: ‎10-12-2017

Re: Pre Order DLC Deus X Machina Missing

All is good. I got notified on my phone via email about this forum. I never thought to login in my phone to pm them. It went through so i don’t know if it’s just my computer that’s the issue.
Member
Posts: 10
Registered: ‎04-20-2018

Daemon X Machina pre order bonus

Hello. So I'm actually in a weird situation here where I pre ordered and purchased Daemon X Machina for the Nintendo Switch on September 13th but actually just found out that it came with pre order bonuses but the code for them was supposed to be printed on the receipt. However my problem is that when I picked the game up the only receipt I got was my store pickup sticker that was on my game. Is there anyway I could get sent the code for the pre order stuff? I'm happy to send a PM with my account info and all the necessary information needed. Any help would be awesome.

Thanks
Emerging Expert
Posts: 6,401
Registered: ‎02-25-2013

Re: Daemon X Machina pre order bonus

Typically I have had to acknowledge on the keypad if I wanted the receipt or an emailed receipt.  Check your emial.

 

The last time I had a code on the receipt I was also able to log into my Best Buy account and look at my purchases and I could see the receipt there with the code on it and instructions for redemption. 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Member
Posts: 10
Registered: ‎04-20-2018

Re: Daemon X Machina pre order bonus

Hey thank you for reaching out and letting me know about checking the receipt. I was really hoping that was going to work but when I logged into my account and pulled up the order and when I click on print receipt it jist pulls up an order form that looks exactly like it does when Im viewing it from my account. It doesnt look like an actual receipt and there is no codes listed anywhere. Also unfortunately when I do store pickup they never ask me how I want my receipt and just tell me its the red sticker in my item. Would I just be able to go to the store and have them reprint or is it too far? Thanks for any information