Gaming Support

[FujiFilm]

I pre-ordered Deus X Machina for the Switch and picked it up today. The receipt does not have the preorder bonus. May I get some assistance?

[killerbyte]

Same ! I preorder online and paid in full 9/11 picked up 30 mins ago and recieved a rubbish paper with no code.happens every time I preorder with bestbuy. You think we learn by now...Anyway PM as well ,looking to play this weekend.

[FujiFilm]

Just realized I spelled the game wrong on my post. I pmd the correct person, so hopefully it appears swiftly.

[killerbyte]

Da

[killerbyte]

Yes , Daemon x Machina

[Mariah-BBY Social Media Specialist · Accepted solution]

Hello, friends,

Pre-order bonuses are really sweet! Thank you for letting us know that you might not have received yours for DAEMON X MACHINA. We sincerely appreciated your patience as we did a bit more research into this matter. I do have an update available to share with you all!

All pre-order bonus codes should’ve been sent out today for this title. If you didn’t receive yours, can you please follow the directions we’ve outlined in the Game Codes – Read Me First floated post? Our friends that work our Gaming-BBY PM inbox would be happy to assist you further, if that’s the case.

Happy Friday the 13th,

[jim269us]

I never got the game or the dlc......it hasn't even shipped yet!

[killerbyte]

If it hasn't shipped yet that's another issue. And still no dlc in my email

[rcgoble]

I pre-ordered Daemon x Machina months ago and received the game yesterday, but I didn't receive the DLC code. Usually I get pre-order DLC codes from Best Buy early in the morning on release day. I've seen reports on other forums about people missing this DLC too. Can anyone help?

[angryhomer]

I am also miising this pre-order dlc.  I picked up my game and there was no code on receipt nor any email received.  I have checked my email but nothing yet and noticed other people posted even after pre-ordering, pickup, checking email, and they also didn't receive it.

This also happens to me almost every time I pre-order for a bonus code.  It’s still happening after several titles and times.  So frustrating.  Why has this never be fixed?  

I also sent a private message to the suggested inbox.