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Posts: 3
Registered: ‎10-03-2018

Possible to change pre-order format (PS4 to XBOX)?

I've got a pre-order in for the collector's edition of Avengers on PS4. I was able to use my GCU and 25% off code on the order at the time. Is it possible to change the pre-order to the Xbox One version of the same thing and keep my discounts?

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Registered: ‎08-21-2017

Re: Possible to change pre-order format (PS4 to XBOX)?

Good afternoon, jbrooks835,


Welcome back to our community forums. I'd be happy to help explore what options are available to help you with this order at this time.


We are unable to modify an order and adjust which platform game you receive. The only way to change this would be by cancelling your original order and placing a new one. Please keep in mind that this 25% discount would be lost as well as your Gamers Club Unlocked discount if it's no longer active.


I hope I was able to clear this up for you. Please let me know if you have more questions I can help with!

AndrewB|Social Media Specialist | Best Buy® Corporate
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