Gaming Support

[simpleauthority]

Hello.

I bought Pokemon Sword + Sword Expansion Pass ($90) for digital delivery. The order page said the code has been sent out. I contacted chat 20 or so minutes after it said the code was sent to see why it has not been. They didn't know, told me to wait 2 hours. Waited 2 hours, still nothing. Contacted chat. They told me there's a tech problem but offered me no help and told me to wait 2 hours.

There is less than 30 more minutes before that 2 hours is up and I still have nothing. No correspondence, no updates, NOTHING.

No refunds either, which is cute. Chat is entirely unhelpful.

I have a screaming 12 year old who wants his game and all I can tell him is that I don't know where it is and neither does best buy.

I am seriously about to go waste another $90 by driving to the store and picking it up physically.

PLEASE get me the code. I cannot take this much longer lol.

[simpleauthority]

Can't edit so I need to reply. Furthermore there is nothing in my junk/spam/deleted folders. I checked all my email inbox rules. There is nothing that would prevent delivery. We've tried two different email accounts from two different providers. Nothing. What can I do??

[simpleauthority · Accepted solution]

Chat finally helped me by manually sending the code. Only took me three tries! 🙄 Peace at last.

Thanks.

[Allison-BBY Social Media Specialist]

Hi, simpleauthority, and welcome to our online community!

Thanks for posting on our forum, and I apologize for this delayed response. I hate to hear you ran into issues getting your game code for your child, but I'm so happy to learn you received the support you were looking for through chat to eventually get this. I can imagine this was a relief!

If you ever need support again in the future with something, please feel free to send me, or any other Best Buy specialist on this forum (indicated with a "-BBY" at the end of their username) a private message including your full name, email, and phone number to start.

Regards,