Add Product

Search Results:

Reply
Member
Posts: 22
Registered: ‎09-22-2017

Pokemon Let's Go Steelbook

Hello,

 

I purchased a copy of Pokemon Let's Go Pikachu as a gift for my nephew and noticed that a steelbook came with it. Unfortunately, when I gave the gift to my nephew, I found out that he already owned a copy of the game. I returned the copy of the game, but left the steelbook with him. When I returned the game, I noticed on my return receipt that I was charged $40. Can someone message me regarding this and why I was charged this absurd price for a steelbook? I look forward to hearing back from someone. Thank you.

 

Best,

L

Posts: 5,745
Topics: 66
Kudos: 534
Solutions: 328
Registered: ‎12-23-2016

Re: Pokemon Let's Go Steelbook

Hi, LorenzoEmpyrean,

 

Welcome back to the forums.

 

Under our Return & Exchange Promise, when a product comes with a free bonus, you will be charged the normal price of that bonus item if the original product is returned without it. Because that Steelbook is valued at $40, the amount you were charged is correct.

 

If there’s anything else I can assist you with, please let me know.

 

Sincerely,  

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎03-03-2019

Re: Pokemon Let's Go Steelbook

Kyle,

 

That is not correct. Not only did it list as "A $12.99 value" in the cart, but it also lists as $12.99 on the product page: https://www.bestbuy.com/site/steelbook-pokemon-lets-go-pikachu-and-lets-go-eevee-case/6319184.p?skuI...

 

You are correct that the policy states that, but there is nowhere on Earth that is accessible to customers that says the value is $40.

 

This happened to me as well and I am furious and expect an answer. This whole thing has been a huge disaster, and if Best Buy expects to keep me as a customer, they will make this right for everyone.

New Member
Posts: 3
Registered: ‎03-03-2019

Re: Pokemon Let's Go Steelbook

Kyle, still waiting for your response here.

Highlighted
Posts: 11,479
Topics: 144
Kudos: 311
Blog Posts: 21
Solutions: 546
Registered: ‎01-03-2013

Re: Pokemon Let's Go Steelbook

Hi bdougherty, 

 

We really appreciate the conversation on this topic; however, it appears that Kyle has provided our official response to this concern.

Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎03-03-2019

Re: Pokemon Let's Go Steelbook

Hi Tasha,

That is not an acceptable response. The item was presented to me at all times (and continues to be presented to me) as valued at $12.99. Please explain where this magic $40 valuation is coming from and why it was not presented to me as the customer (and continues to not be presented to me).