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Posts: 1
Registered: ‎11-20-2022

Pokémon Scarlet - still waiting for code

I purchased the digital download card in the store on Sunday, 11/13/22, to gift to my daughter so she could get the game on the 18th.  It is now the evening of the 20th and still no code for her to download her game has been received.  Yes, I have checked my junk and spam boxes.  I called Best Buy the evening of the 18th and was told to wait 24 hours.  Now it has been 48 hours and still no code.  I would either like the code or a refund so I can just give her the $60 and have her buy it from Nintendo directly.  How can I expedite a refund or the receipt of the code? 

Posts: 140
Topics: 5
Kudos: 15
Solutions: 6
Registered: ‎11-03-2021

Re: Pokémon Scarlet - still waiting for code

Hey there, ladyearthshine!


Thank you so much for reaching out and joining us here on our community forum! I can understand how important it may be to receive your code as quickly as possible, especially for a gift.


That being said, I’d be happy to take a closer look and properly document this here at our Corporate Campus for further review. In order to do so, on desktop kindly use the “PrivateMessage” button below to send your:


Full name
Phone numbe
Email address
Order number



Kayden|Social Media Specialist | Best Buy® Corporate
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