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Posts: 2
Registered: ‎01-03-2020

Playstation store gift card code not received (digital download)

[ Edited ]

Ordered December 23, order says "Delivery arrives as early as December 30, 2019" and we're now January 3rd and I still haven't received the email for the playstation store gift card I ordered.

 

I did check my spam folder and nothing is in there either.

 

Order # {removed per forum guidelines}

 

Wondering if there's an issue with the order and/or when I'll receive the code by email.

 

Thanks

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Posts: 3,480
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Registered: ‎11-29-2016

Re: Playstation store gift card code not received (digital download)

[ Edited ]

Good afternoon, Over00,

 

Welcome to our forums!  I’m sorry to hear there seems to be an issue with the arrival of your Playstation store gift card, as this email delivery is ideally a simple and straightforward process.

 

While we’ve removed your order number from your post to protect the private information contained within the order number, it does appear to be an order placed with our friends at Best Buy Canada.  Please know we’ll be unable to review and retrieve the order in question here, as these forums are designed to assist customers with purchases made with Best Buy in the U.S.

 

With that said, I’ve forwarded the information you’ve provided upon joining our Support Forums to our contacts at Best Buy Canada, to request their assistance in reviewing this order further.  You should expect to receive a response within 3-5 business days at the email address you’ve used to register to these forums, but if you’ve not heard back after five business days, I recommend connecting with Best Buy Canada’s support team here.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-03-2020

Re: Playstation store gift card code not received (digital download)

Thanks for the follow-up and sorry about the mistake. I'll check with Best Buy Canada.