Gaming Support

[crowbro063]

I bought $125 in playstation cards about 2 hours ago.  I have not received the codes.  I see they took the money off my card but no codes yet.  At this point it would have been easier to walk into wal-mart and bought them.  Why does it take longer than minutes for this?

[SeanM-BBY Social Media Specialist]

Good morning, crowbro063,

I appreciate you joining our Community and reaching out to us for assistance.  We expect digital purchases like your PlayStation cards to arrive in your Digital Library shortly after your order is processed, as well as download instructions sent to your email inbox.  It’s usually a pretty quick and straightforward process, so it’s disappointing to her this was taking a bit longer than we’d typically expect.

If you’re still not seeing your code or instructions in your email inbox or spam/junk folders, I’ll be happy to take a closer look and offer any additional assistance I can.  For me to get started, I’m hoping you can provide me with the following information via private message:

• Your first and last name
• Your phone number
• Your email address
• Your order number

As mentioned, be sure to send this information to me privately using the blue “Private Message” button in my signature.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Hope to hear from you soon,