Gaming Support

[JamesLee47]

Hello, a few hours ago I ordered an $20 PlayStation gift card for my son and it's not working at all. Keeps giving me an error saying the code is invalid / try again. I've taken screenshot and can send them to your support team if you"d like. I just really wanted this code for my son.

[JamesLee47]

Could I please get some help?

[Austin-BBY Social Media Specialist]

Hey, JamesLee47,

Thanks for connecting with us on our forums! Sorry to hear that your PlayStation digital code doesn't seem to be working. We would love to see if we are able to assist with this! I do see that you sent us a Private Message, and I'll be following up with you there. 

[JamesLee47]

Hello is it possible I could get help with my problem from another specialist? The guy I talked too yesterday was literally zero help and did nothing to remedy any solution at all. The code digital code I ordered is still not working / giving me an error code. The other day I ordered a $20 PlayStation gift card for my son , but when we went to redeem to code it continuously gave an "this code is invalid / try again" error. This has been going on for a couple days and the code still doesn't work. I can provide screenshots of the error code if you'd like.

[bobberuchi]

I cannot help you with the card but I have had a similar issue at one time or another.  Now this may sound bad but I have had issues entering the letter O in stead of a Zero or vice versa.  And sometimes a One will look similar to a capital I (eye) and sometimes a B can be confused wtih 8

[JamesLee47]

Thanks for the advice, I've entered countless codes on PlayStation so I make sure to look for stuff like that thanks, the code just simply doesn't work after entering it over 50 times .

[Mariah-BBY Social Media Specialist]

Hello, JamesLee47,

Austin, like myself, works out of our Best Buy Corporate Campus. While reviewing his advice and the information he provided to you, I can see that he’s already assisted you to the best of our ability. I’m sorry if you feel that’s not the case. Codes can get a tad tricky as bobberuchi mentioned.

Over private message, I can see that we shared your full code with you a few minutes ago and if you’re still receiving that error upon redeeming it we’d highly recommend reaching out to Sony directly on this matter. Sony would be better positioned to shed some further insight into what the issue may be and offer some additional help moving forward. 

Respectfully,

[JamesLee47]

Just an update, the rep who handled my case was absolutely terrible. He tried his hardest to avoid fixing my simple problem. Will never be buying from best buy again. So thank you Austin for nothing

[JamesLee47]

I'm not trying to be rude at all Mariah but Sony support doesn't work like that, ive contacted them and he basically told me that since the code was ordered through best buy , there's nothing they can do. They told me to contact best buy to fix the problem. Its crazy how I have proof and can show screenshots of the code not working on my sons PlayStation but I'm being told by a rep that the code is already activated and should work? This just honestly makes no sense. I wouldn't be on these forms 2 days in a row if the code I ordered work. Just really frustrated that Austin basically just have me the run around and some random stuff about a gift card team just so he could not help me with my issue.

[Mariah-BBY Social Media Specialist]

Hi, JamesLee47,

I apologize if Sony is providing you conflicting information. As I shared with your prior, I can see that Austin has already reviewed and bubbled up this issue further. We’d be unable to generate a new code for you. Partnering with Sony to determine the next best steps would is how we’d recommend moving forward.

Respectfully,