Add Product

Search Results:

New Member
Posts: 1
Registered: ‎11-23-2018

Playstation Store Card Code Not Working



On 11-21-18 I bought a PS Store card from my local Bestbuy, as well as a set of Artemis Spectrum headphones. Since then I have tried multiple times to activate the code only for it to give me the following error: wc-40377-1


I'm not sure what to do, as the purchase also hasn't shown up on the website, even though I used my bestbuy credit card to purchase the items (but everything else I've purchased directly from the store is visible on the website). The requested receipt by email also hasn't shown up.


Any help would be amazing, thank you!

Posts: 5,232
Topics: 76
Kudos: 357
Blog Posts: 13
Solutions: 458
Registered: ‎07-27-2015

Re: Playstation Store Card Code Not Working

Hi ToxicSoliloquy –


Welcome to the forums and thanks for reaching out to us. I’m sorry to hear you’ve not been able to redeem your PSN card, which I’ll be happy to look into for you.


If you still require assistance with this, please send me a private message verifying the following details so I can review your card’s activation status. You can message me by selecting the blue button in my signature.


  • Full Name
  • Phone Number
  • Email Address
  • Order Number
  • Card Serial Number (long number near the large barcode, not your redemption code)


Hope to hear from you soon!

Michael M|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!