Gaming Support

[rhythmandstealt]

Spoiler

Hi
I ordered a PlayStation Plus 12 Month subscription Days of Play on June 9, 2021 via bestbuy.com and I never received a code for my order via email or my digital locker.  My order status says instructions were mailed to me but that never was the case.  There was nothing emailed and nothing in my spam folder about instructions on how to redeem my order.  Any input would gladly be appreciated.

[SeanM-BBY Social Media Specialist]

Good morning, rhythmandstealt,

Welcome to our community! It’s disappointing to hear there seems to be an issue with the delivery of your PlayStation Plus code this morning, especially if this was an order you placed a few days ago, and are still waiting for your code.

If you’ve still not received your code or the instructions to redeem your subscription just yet, I’ll be happy to take a closer look and offer any additional assistance I can.  For me to review your order further, I’ll just need a few pieces of vital information from you.  Most of the information I’ll need is sensitive information we’ll want to keep out of the public view of our forums, so if you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• Your order number

As mentioned, be sure to use the blue “Private Message” button to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Looking forward to hearing from you,