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Posts: 1
Registered: ‎12-25-2020

PlayStation Store Digital Cards1 received 1 still pending after charged

We bought two Play Station Store cards this morning, 4 minutes apart. Received the first code emailed right away, we're still waiting 8 hours after the order confirmation email for the second code. These are digital codes through email, how is this even an issue? Please help!

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Registered: ‎02-08-2019

Re: PlayStation Store Digital Cards1 received 1 still pending after charged

Hi, Kw20!

 

Thanks for reaching out to us on the Forums. We definitely expect those digital codes to come through ASAP, so I can understand your concern here, especially as you received one code in a timely manner.

 

I would be happy to look into this and see what I can do to help out with that code. Please send us a private message with your full name, email, phone number, and the order number and I can get started.

 

Looking forward to hearing from you,

 

Meg|Social Media Specialist | Best Buy® Corporate
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