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Registered: ‎06-13-2018

PlayStation Store $20 Cash Card Don't Received

Hi, I paid for a playstation store gift card for $20 2 days ago but this still shows in Ready to Pick Up status, I need to know  when I will received the code to my e-mail since I confirm with my bank and they told me that the transaction was already made by best buy.

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Registered: ‎07-27-2015

Re: PlayStation Store $20 Cash Card Don't Received

Hi jaguilarc –


Welcome to the forums and thanks for posting. It sounds like there may have been some confusion regarding what type of PlayStation Store card you were ordering, so I’ll be happy to clarify and advise you here.


If your current order status is “Ready to Pick Up” it sounds like the card you ordered is a physical card to be picked up from one of our stores. Please know that in these instances, no code is emailed to you, as the code is physically printed on the card. That said, I’d like to take a look at your order to verify this, so please send me a private message verifying the following information. You can message me by selecting the blue button in my signature.


  • Full Name
  • Phone Number
  • Email Address
  • Order Number


Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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