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New Member
Posts: 2
Registered: ‎12-02-2018

PlayStation Network $10 Gift Card Not Activated

I bought a $10 PSN card online. A physical card was shipped to me. I scratched the silver to reveal and redeem the code, but got the error message, ""The prepaid card could not be redeemed. Please try again later."


I contacted Sony Playstation customer support and they stated, "the issue with the voucher code, it has not been activated by the retailer." and " The code you purchased requires activation by the retailer. This is done by the retailer upon purchase and only the retailer can activate a card."


Can someone help activiate this card? Thanks

New Member
Posts: 2
Registered: ‎12-02-2018

Re: PlayStation Network $10 Gift Card Not Activated

Can I get some help with this? I tried Playstation Support, Best Buy Twitter, and also send a mod, Sam-BBY, a message on 12-18-2018, and haven't been able to get this card activited.

Posts: 3,428
Topics: 27
Kudos: 345
Solutions: 207
Registered: ‎11-29-2016

Re: PlayStation Network $10 Gift Card Not Activated

Hello PS4GCUMember,


Welcome to our forums!  My apologies for the delay in our reply to your post, as our Support Forums have become a bit backlogged after the busy holiday season.  While we work to reply to our customers as soon as we can, I really appreciate your patience.


I’m sorry to hear there may be an issue with the PSN card you’ve received from us, but I’ll be happy to see what we can do to resolve this issue for you.  It looks like you’ve sent us the necessary information to review your order further via private message, and I’ll be replying to your message in a bit.  To read my message, you’ll want to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.


Speak to you in a bit,

SeanM|Social Media Specialist | Best Buy® Corporate
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