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New Member
Posts: 2
Registered: ‎09-24-2020

Re: Preorder canceled by Best Buy, no solution offered.

Follow up clarification - I had an order confirmation and the transaction was approved by PayPal. Best Buy canceled my order 3 days after it was made and confirmed.
Highlighted
New Member
Posts: 7
Registered: ‎12-04-2016

Awaiting authorization for some pre-orders.

hello i pre-orderd the playstation 5 2 weeks ago, and a few games seprate from that order, the playstation 5 still says Awaiting authorization next to the payment while my other purcheses for pre-ordered games does not. why is this?
Highlighted
New Member
Posts: 1
Registered: ‎10-04-2020

Change shippping address on a pre-order item

Hello, i recently pre-ordered the ps5. I put my old address as the destination, but i moved about a week ago. I've tried changing the shipping address and tried putting it as a store pickup, but it doesn't let me. I heard best buy doesn't let you change it because of security reasons. If u can help me out, i would really appreciate it.
Highlighted
New Member
Posts: 1
Registered: ‎10-05-2020

PS5 Pre-Order Cancelled Because of System Error

[ Edited ]
Spoiler
 

Good morning, I called customer support and wrote a response to the cancellation email, but hope this will help me escalate the issue because nobody seems to care and the error was not on my end. Please reply...

 

  1. This morning at 4:22 AM, I got a text regarding my PS5 pre order saying:
 
Best Buy: We can't process payment for order {removed per forum guidelines}. Visit {removed per forum guidelines} to update your payment info.
 
So I went to this site and it said the above and asked me to re-enter my debit card information. I entered it a couple of times. It did not work and I decided to enter another card so it would process this transaction.  This card failed as well, but the card is active and had the proper funds available. Then I tried to enter my original car, which was verified when I first made the pre-order, and it failed again and cancelled my order. 
 
This was not an error on my end, I even contacted my bank to verify there was no holds on my account. There is nothing wrong with my account and the address and number information that I put in was correct, as I verified this through the bank as well.
 
I spent a very long time prepping for this pre-order and when it was available, I was fortunate enough to get one, but had to spend several hour on the site to get to go through, as the site had a heavy traffic load and it took many attempts to get it, but after three hours I purchased it and I have had you all take out $59.99 holds on the card that I provided with no issues.
 
Now there is an issue and the console is not going to be attainable for a long time.  I did not want this order to be cancelled, it was a mistake on your website and I want my pre-order re-issued with me.
 
After several attempts at trting to re-enter my card informarion, as described above, the pre-orderwas cancelled with the email attached here, and I got the following text.
 
Best Buy: We've cancelled one or more items from order {removed per forum guidelines}. See {removed per forum guidelines}if you have questions.
 
Please, please assist me with this. I did not request for this to be cancelled,  there are no issues on my end, and I deserve to have this put back into order, as it was an error with your systems.
 
Please place it back, with the same bank information, as the funds are threre with no problems. If you need to call me, I can be reached t {removed per forum guidelines}. Or at this email address.
 
Please do contact me regarding this, as it is an issue and I do not want to lose my order as a result of an error on your side. I spent lots of time ordering this, it was placed and there have been no issues until this morning. PLEASE FIX THIS AND CALL ME AT MY CELL INFORMING ME OF THE STATUS. Again my number is {removed per forum guidelines}, all in the order information that you cancelled.
 
I can understand if it was an error on something that I did, but it was not. So please help, I would greatly appreaciate your prompt assistance on this.  Thank you.
 
Richard
Highlighted
New Member
Posts: 2
Registered: ‎10-07-2020

Need to change address of pre order

[ Edited ]

I pre-ordered the PS5, but I found out this weekend I need to move on October 31st. Thus, I need to have the pre order changed to my new address, but the option to change the shipping address is greyed out. Could I have some help having the address changed?

 

Best,

Justin {removed per forum guidelines}

Highlighted
New Member
Posts: 2
Registered: ‎10-07-2020

Re: Need to change address of pre order

Can't edit the first post, but I'm actually just moving across the street from my old address so wouldn't need to make any changes to where the item is shipped from.I just need to change the Apartment number.
Highlighted
Emerging Expert
Posts: 7,376
Registered: ‎02-25-2013

Re: Need to change address of pre order

Because of the nature of pre-orders for the PS5 and how they are allocated by BB and Sony you may not be able to change your pre-order address. This is a high risk item so it may not be allowed.

 

See if you can change it to in store pick up may be your better option.

 

Or try to come to an arrangement with the new apartment owner.



I am not an employee of Best Buy. All opinions and comments are my own
I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Highlighted
New Member
Posts: 1
Registered: ‎10-16-2020

BEST BUY ESCALATION - PS5 preorder canceled

I placed a preorder for the PS5 via Best Buy on 09/17. Two days days ago it was randomly canceled by Best Buy. Customer Service keeps telling me it was canceled because they accepted more preorders than the had stock for. I could understand if it was canceled a day or two after I placed the order. But after 3 weeks is unacceptable. Especially when you consider that between now and then they had another series of preorders.

I have an escalated case with Best Buy but haven’t heard back in two days. The main customer service line isn’t helpful, as they unable to personally reach the escalation team, and they keep trying to give me the same reason for why the order was canceled, and tell me I’ll just have to wait till more stock available. I’d really like some resolution here as it doesn’t feel great being randomly chosen out by Best But to have my preorder canceled like this
Highlighted
New Member
Posts: 1
Registered: ‎10-18-2020

Cant lookup order

Hello, I recently pre ordered a ps5 on the first night they became avaliable and got a confirmation email immediatly that let me check the status of the order. This worked for weeks but I just went back to check the order once again to make sure it hadnt been cancelled and now the link just leads to the best buy order lookup screen. When I try to enter the order number into the search bar nothing shows up either so I can't even tell if the order is cancelled or not. Has anyone expeiranced anything similar and does anyone know what I can do to find out if my order was cancelled? I would like to know now as I have a much better chance at snagging another one before they release in a little under a month