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Posts: 4
Registered: ‎05-14-2019
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Plague Tale: Innocence - No pre-order bonus

I haven't recieved an email or anything including my pre-order bonus of A Plague Tale - Innoncence. No email. Nothing inside the game. Nothing. 

 

Thank you.

Posts: 6,601
Topics: 96
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Registered: ‎12-23-2016

Re: Plague Tale: Innocence - No pre-order bonus

Hello, The_Waren,

 

Welcome to the Best Buy Community forums. While A Plague Tale: Innocence did not come with a pre-order bonus, a $10 e-gift card should have gone out with some pre-orders.

 

I’d be happy to look into this for you to see if I can help out. First, though, please check your junk mail, spam, or promotions folders in your email. The e-gift card may be there.

 

If it isn’t, please send me a private message through the link in my signature below this post. I’ll need your name, email address, phone number, and order number to get started.

Thanks,

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎05-14-2019

Re: Plague Tale: Innocence - No pre-order bonus

Then you might want to contact your Bestbuy website because in the description it clearly states this:

 

"Pre-order now, and get three alternative outfits and coats of arms* "

 

* This DLC with three alternative outfits and coats of arms will be available for purchase after the release of the game

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Posts: 6,601
Topics: 96
Kudos: 590
Solutions: 361
Registered: ‎12-23-2016

Re: Plague Tale: Innocence - No pre-order bonus

Hi, The_Waren,

 

I apologize for missing that. In that case, what you’ll want to do is reach out through our Game Codes – Read Me First thread.  

That thread will provide you with some troubleshooting steps, and give you an inbox to send a message to in order to request your code if those steps don’t work. Please be sure to include all of the information requested in that message, as we’ll need it all to assist.

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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