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Regular Member
Posts: 47
Registered: ‎03-24-2012

Persona 5 Strikers cracked/damaged steelbook

So I picked up my copy of Persona 5 Strikers (Switch) in store today (ordered online, store pick-up) picked up my game and steelbook fairly fine...

But when I brought it home and took the wrapping off of the steel book to admire it I noticed a corner of the inside is actually cracked/damaged.
Here's an img of the crack steelbook: https://ibb.co/qpHvYXP

 

It seems this item is limited but is there anyway I could get a replacement or something?
It's a little upsetting/sad that a limited item would end up being damaged...

 

 

Posts: 1,417
Topics: 66
Kudos: 259
Solutions: 62
Registered: ‎11-23-2018

Re: Persona 5 Strikers cracked/damaged steelbook

Hello, Yushua!

 

Thanks for reaching back out on our forum for support. I'm sure you were excited to pick up your Persona 5 Strikers game and steelbook, and I can imagine your disappointment to find the steelbook damaged when you got home. I'm happy to do what I can to help now.

 

Have you gone back to the store or reached out to them at all regarding this item?

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Regular Member
Posts: 47
Registered: ‎03-24-2012

Re: Persona 5 Strikers cracked/damaged steelbook

Yeah update...

I just came back from going back to the store (out of my busy work day I'd like to add) and asked if they had any other ones that I could get mine replaced.

 

They told me they had just one other one and after processing the replacement it was also cracked....Smiley Sad

Posts: 1,417
Topics: 66
Kudos: 259
Solutions: 62
Registered: ‎11-23-2018

Re: Persona 5 Strikers cracked/damaged steelbook

Yushua,

 

I appreciate the update, although I'm sorry to hear the replacement steelbook was also damaged. Was the store able to further assist in any way? If you're still in need of support with this situation, please share your full name, email, phone number, and order number in a private message to me. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!