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Posts: 6
Registered: ‎06-19-2016

Persona 5 Striker missing Steelbook

A couple days ago (Mar 28th) the steelbook offer re-appeared on the product page for PS4.


I contacted support to price match target ($49.99) and asked the customer service rep if I would receive the promotional "free steelbook", they confirmed I would.


Received my copy today without a steelbook, contacted support chat, they said since they don't see the steelbook offer today there's nothing they can do.


Can anyone here help me?

Posts: 6,667
Topics: 227
Kudos: 551
Solutions: 339
Registered: ‎08-21-2017

Re: Persona 5 Striker missing Steelbook

Welcome back, vandole,


Thank you for stopping by our community forums again. I know a steel book is a great addition to every collection so I can imagine your surprise to see that this wasn't included with your order. I would be glad to help you explore what options I may have to help.


Just to be sure, was this steel book listed on your order? As part of our Price Match Guarantee we are unable to process a price match for bundle offers or items included in a bundle. I'd like to take a closer look at your case history as well as review this order. I will need to gather a bit more information in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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