Gaming Support

[vandole]

A couple days ago (Mar 28th) the steelbook offer re-appeared on the product page for PS4.

I contacted support to price match target ($49.99) and asked the customer service rep if I would receive the promotional "free steelbook", they confirmed I would.

Received my copy today without a steelbook, contacted support chat, they said since they don't see the steelbook offer today there's nothing they can do.

Can anyone here help me?

[AndrewB-BBY Social Media Specialist]

Welcome back, vandole,

Thank you for stopping by our community forums again. I know a steel book is a great addition to every collection so I can imagine your surprise to see that this wasn't included with your order. I would be glad to help you explore what options I may have to help.

Just to be sure, was this steel book listed on your order? As part of our Price Match Guarantee we are unable to process a price match for bundle offers or items included in a bundle. I'd like to take a closer look at your case history as well as review this order. I will need to gather a bit more information in order to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Order number

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.