03-20-2020 12:15 PM
This is all uncharted territory for us, so I apologize for the rudeness on the store's behalf. When the state government instructs you to shut down, you have to comply. While your order may have been paid ahead of time, we still have to ring it through our systems, which we cannot do if the store is officially closed.
We are working on how to address orders that are stuck at stores that have to be closed, but it's still in progress, and you would have received an email with more information once that process was finalized. I'm sorry to hear that you cancelled your order, and that this was the only option presented by the store. We have documented your feedback here, and while I understand why you would not want to chose to do so in future, it is my hope you'll chose Best Buy for your pre-order needs in the future.
Thanks for your understanding, and I hope you and your family stay well during this crisis.
03-20-2020 12:54 PM
We are working on how to address orders that are stuck at stores that have to be closed, but it's still in progress, and you would have received an email with more information once that process was finalized.
I certainly hope that's the case, and soon. I, too, preordered before my GCU expired, and I don't want to lose the bonus, the discount, etc. Here's hoping BB comes up with a way to get us our items soon.
03-20-2020 01:10 PM
And within 2 minutes of me posting that, I got the email from BBY about the situation. I was able to change both items (game and bonus) to shipping, with an arrival of Tuesday. Hopefully I get both - thanks for the updates.
03-20-2020 01:24 PM
I got the same email about changing to store pickup at another location or shipping my items to me. However neither are an option for me since I preordered the Deluxe Edition of Doom Eternal and it is not available for shipping or in any store within 250 miles of me. Worse I used a 10% off birthday discount for this on top of my GCU 20% so I'm going to lose both offers.
I don't understand why the copy that is in the store can't just be shipped to me. I don't want to lose my discount on this title.
03-20-2020 01:54 PM
03-20-2020 02:06 PM