03-13-2019 09:19 AM
03-13-2019 12:29 PM
Thanks for joining the Best Buy Community forums. I’m sorry to hear that PSN card isn’t working correctly.
I’d be happy to check it out for you to see if I can offer any assistance. Please send me a private message by using the link in my signature below this post. I’ll need your name, email address, phone number, and the order number to get started. If you could also include the last 4 digits of the serial number (the long number near the bar code, not the activation code), that would help as well.