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Posts: 4
Registered: ‎11-22-2014
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PSN Card Purchased From Can't Be Redeemed

I bought a physical PSN card at When I try to redeem it on the Playstation Store, it throws an error. The Playstation Store help for the error says the card was likely not activated by the vendor.


I believe the card not activated before shipping. Is there anyway to resolve this without going to the store in person?

Posts: 6,691
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Registered: ‎11-30-2015

Re: PSN Card Purchased From Can't Be Redeemed

Hello, Hinnom,


Welcome to our community! After attempting to upload your card a few times it can become very evident if there’s an issue with it. Thank you for posting to our community about your PlayStation Network card you’re having a hard time with. We’d be delighted to shed some light on this for you.


Can you please send us a private message with your full name, phone number, email address, and order number? Please also include the serial number of your PlayStation Network card as well in that message. We’d happy to see what options may be available at this time to assist you further. A private message can be sent by choosing the option do so next to my name at the bottom. We look forward to your reply.



Mariah|Social Media Specialist | Best Buy® Corporate
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