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Posts: 2
Registered: ‎04-29-2019

PS4 game codes for my VR were already used

Hi, I bought on April 17th at 17:07 an Open Box PS4 Playstation VR glasses in Davie, FL. Condition was excellent and all was complete, so I bought it. When I tried today to play both games that came with it (borderlands 2 VR and Beat Saber) both codes were already used. What can I do?
Posts: 2,820
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Registered: ‎09-29-2008

Re: PS4 game codes for my VR were already used

Hi, DannyRestrepo, 


Welcome to Best Buy’s online community. PS4 PlayStation VR glasses can really take your gaming experience to a whole new level. It is exciting that you could find an excellent and complete, Open Box item. However, I can understand the disappointment you must have had when you realize that the codes where already used. I apologize for any inconvenience that this experience must have had. 


While I can’t guarantee we’ll be able to reissue the used codes, I would like to review your order further and offer any additional assistance I can.  To review your purchase, I’ll ask that you send me a private message with:


Your first and last name
Your phone number
Your email address


This should be enough information for me to begin my research.  To send me this information privately, be sure to use the blue Private Message button in my signature.


Thank you,

Karina|Social Media Specialist | Best Buy® Corporate
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