Gaming Support

[RayS327]

Title says it all, bought a ps5 along with a 12 month ps plus code. Cashier said it would be on the receipt and it wasn't. Got told on support to wait 24-48 hours and I did and still not have received the code. Don't see how it hard it could be to send a code that could literally print on the receipt in store but I guess not. If anyone could help that would be great. I'm on the phone on hold with support right now.

[RayS327]

Update: Still no solution, not even a resend. Was told I was put on a one time refund request but if that doesn't go through I'll just go through with a chargeback on my credit card. NEVER BUY CODES FROM BESTBUY, BUY THEM SOMEWHERE ELSE.

[Melissa-BBY Senior Social Media Specialist]

Hello, RayS327,

Congrats on your recent PlayStation 5 purchase! I know that the PlayStation Plus membership is an added bonus to being able to use your PlayStation 5, and I understand not receiving that code is not ideal. 

I'd be happy to look into this with you. Can you please send me a private message with your name, phone number, email address, and either the Customer Service Pin Number from your store purchase receipt, or the order number if this was an online order that you picked up. To send me the private message, you can simply use the button in my signature below. 

Sincerely,