Gaming Support

[akampuriramark]

Hello, I made a payment for a PS gift card on 28-05-2021 but up to now, i have not received the mail with the card. The payment was successful and the order is stuck on received.

[SeanM-BBY Social Media Specialist]

Good afternoon, akampuriramark,

Welcome to our forums!  Generally speaking, you should expect to see your digital order arrive in your email inbox shortly after your order is processed, so it’s disappointing to hear you’ve still not received the gift card you’ve been waiting for.

If you’re not seeing your order in your email inbox or spam/junk, or Promotions folder, I’ll be happy to take a closer look and see what we can do to get the code sent your way.  For me to do so, I’ll just need you to send me a private message with:

• Your first and last name
• Your phone number
• Your email address

• Your order number

As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to get this sent my way.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Looking forward to hearing from you,