Gaming Support

[lemonsprinkles]

I just ordered a Xbox Series X through the Xbox All Access page, I got approved for credit and the order page went to all the way to "Order Processing" after being placed. On the last page it stated that I will recieve an email regarding next steps with RBC Pay Plan and my order number.

I haven't recieved any confirmation email of sort from RBC or Bestbuy. I am unsure what the status of my order is. I tried contacting Bestbuy Support and they stated they had no records of my order. So in this case I had a credit check performed on my background and no idea what is the status of my order.

Please help!

[TinaB-BBY Social Media Specialist]

Greetings, lemonsprinkles,

Welcome to our Best Buy Community Forums.

XBox All Access is a nice way to Get an Xbox Series S or Xbox Series X console and 24 months of Xbox Game Pass Ultimate, for a low monthly price and no upfront cost. Though Best Buy is one of many participating retailers, this promotion is actually provided by Microsoft and financed by Royal Bank of Canada (RBC) via Citizens Bank. This is also the reason clients are redirected to another website to see if they qualify for financing. For more details regarding Xbox All Access, please follow this link. You can also find the specifics of your financing agreement by reviewing the Citizens Pay Line of Credit Agreement. Though I hope this information was helpful, feel free to send a private message that includes your full name, phone number and email address if you need further assistance.

Sincerely,

[lemonsprinkles]

I have followed up with you personally! Unfortunately the links you sent doesn't answer the question on how I can get status of my order.

[TinaB-BBY Social Media Specialist]

Hi, lemonsprinkles,

Thank you for responding to my message. I have received your private message and will continue to work with you there. 

Kindly,