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Posts: 1
Registered: ‎11-24-2018

Order a digital game yesterday, no code received and no updates

I ordered a digital copy of Rainbow Six Siege Advanced Edition yesterday and have yet to receive anything further, it's my understanding that I should've had the code for the download by now.

Posts: 5,441
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Registered: ‎01-21-2014

Re: Order a digital game yesterday, no code received and no updates

Hey there, ZFlame3,

 

Thanks for reaching out to us about your online order and for your patience while waiting for assistance. I know that couldn't have been easy, especially as I'm sure you're anxious to start playing your new game. As long as you purchased a digital download, you should have received it via email by now, but I'll definitely help get to the bottom of this for you.

 

I noticed you sent us a proactive private message regarding this issue. Please know I'll be following up with you there to discuss this further, so be sure to log into the forum to view my reply there.

 

Cheers,

Alexandra|Social Media Specialist | Best Buy® Corporate
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