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Posts: 1
Registered: ‎06-28-2020

Online order Digital Download

I ordered a PlayStation $25 store digital download. I was informed it should take 30min to and hour to get it in my email. I ordered it last night at like 8 and it’s currently almost 2 the next day and I still haven’t gotten it. Does anyone know what’s going on or is having the same problem?
Posts: 6,667
Topics: 227
Kudos: 558
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Registered: ‎08-21-2017

Re: Online order Digital Download

Hi there, lexi6672,


Thank you for stopping by our community forums. As someone who finally just got a PlayStation 4 I know it's always great to have a PlayStation Store card around.


Have you been able to receive this code since making this post? If not, I would recommend checking you Spam, Junk and Promotion folders. If you still can't find it, I'd be happy to take a look.


I will need a bit more information to do so. Can you please send me a private message that includes your:


Full name
Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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