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New Member
Posts: 3
Registered: ‎03-24-2020

Online Digital Game Purchase- need help



A few days ago, I bought a digital game online (for PC). I was sent confirmation e-mails and emails detailing how to download the game.


I followed the instructions. 


When I get to the Digital Library download section, I keep getting the message "file is empty".

I have sent requests for help yesterday and today but have not received help yet.


Please help as soon as possible.


Thank you.

New Member
Posts: 3
Registered: ‎03-24-2020

Re: Online Digital Game Purchase- need help

This was the latest message I got from Best Buy Customer service...


"Gotcha. After having our support teams take a deeper look into the situation, your best option would be to reach out to Steam directly, as we use Steam to fulfill the order for this title. You can reach out to Steam's customer support directly at"




First of all, your page is wildly inaccurate as this is what it says on the page I read the item description:


If you scroll down to questions and answers, Best Buy caimed this item was not related to Steam.



Second of all, my problem is BestBuy digital download not functioning. Why would that be Steam's issue???

Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: Online Digital Game Purchase- need help

Good evening, aimeez,


Welcome to our forums, and thank you for sharing your experience with us.  I’m sorry to hear there seems to be an issue with the game code you’ve been expecting, but I’m optimistic we’ll be able to offer our assistance, and resolve this matter.


To clarify, you mention receiving this message from one of our customer support teams.  I’d like to make sure you’re contacting the correct team to look into your code further, so if you haven’t done so yet, I recommend following the steps outlined in our Game Codes-Read Me First floated post, to get in touch with our Gaming Support team.  Simply provide them the information requested in that post, and I’m optimistic they’ll be able to get you your code soon.


If you continue to have issues with your code after sending our Gaming Support team that information, please don’t hesitate to let me know.



SeanM|Social Media Specialist | Best Buy® Corporate
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