Gaming Support

[RFY]

I pre-ordered One Piece Pirate Warriors 4 Standard Edition for PS4 back in February. After the release day, March 27, I got a notification from Best Buy that there is a shipping delay and that if they can't ship it by April 28, they will cancel the order. I checked the product page and it says it is not available for online order now. I checked stores near me that have it in stock and the closest is a state away.

It's been a week since the release date and the status still says shipping delay with no further notification. I don't want my order canceled, especially because there is a pre-order DLC bonus included (which I still haven't received yet).

I understand the support team is swamped due to current events, but I would appreciate it if someone could help me out.

[SeanM-BBY Social Media Specialist]

Good afternoon, RFY,

Welcome to our forums, and thank you for connecting with us for assistance.  I apologize for the delay in our response to your post, as we’ve become a bit backlogged on our Support Forums over the past few days, and it’s taking us a bit longer to reply to our customers than we’d usually expect.

I see you’ve sent a colleague of mine a private message with some additional information we’d need to review your order further, and I’ll be replying to your message momentarily.  To read my message, you’ll want to log into your Support Forum account, and look to the orange envelope in the upper right-hand corner of your screen.

See you up there,