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Posts: 19
Registered: ‎01-06-2010

Omen 15 with Free Far Cry 6 game code

[ Edited ]

I bought online an Omen 15 (SKU6407750) on December 5 and picked it up several days later. For this item, it was posted on the product page that the purchase would include 2 FREE gifts: Far Cry 6 game for PC and a 6-month subscription of Trend Micro Internet Security.


As of today, I have not received any email that includes the code for the Far Cry game. I only received an email reminding me to redeem the 6 month sub of Trend Micro Internet Security. This is the reason why I bought the laptop but I was disappointed that I did not get the game code.


When I look at the current Omen for sale on Bestbuy, that special offer I was referring to is not included anymore as part of the deal so there is no way for me to show proof that there was such an offer when I purchased the Omen laptop. At first I thought that the game code will be send to me at a later date because the FarCry PC game will not be released until spring next year. But when I was reading at a deal /forum site and they are talking about this deal for Omen during cyber week, some of them stated that they got their codes printed on the store receipt when they made the purchase in-store. While other said they received their codes via email. But like I said before, I did not receive any email. I even checked if it was printed on the pickup confirmation but it is not there also. I also checked if it is on my digital library on my Bestbuy account but I only saw the Trend Mico Internet Security.


I tried to reach out to customer service via rep but they were not able to help me. I was transferred twice to different customer reps. I have to explain my issue everytime I got transferred. It is so frustrating. The last rep informed me to call Bestbuy helpline for they can help with my issue and of course I have to explain again the issue when I call.


That is why maybe you can look into this issue I am having. I don't want to call the helpline and repeat saying my situation again. I was given a CHAT REFERENCE NUMBER: {removed per forum guidelines}.


I hope you can provide me the assistance that I need. Thank you.

Posts: 5,558
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Registered: ‎08-21-2017

Re: Omen 15 with Free Far Cry 6 game code

Hi there, dhax,


Welcome back to our community forums. Getting a bonus game with a new computer is always awesome so I can understand wanting to make sure you receive this code. I appreciate you taking the time to reach out and provide some details about your experience getting help with this so far. I'd be glad to see what options may be available to assist you moving forward.


Oftentimes, these emails may be filtered to your Spam, Junk and Promotion folders. Have you double checked to see if an email with this code was filtered out of your inbox? If you still can't locate this, I'd like to take a closer look at your order and will need some additional information to do so.


Can you please send me a private message that includes your:


Full name

Email address

Phone number


As a reminder, you can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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