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Posts: 1
Registered: ‎05-03-2019

No digital download code ever received.

I have purchased a game over 24 hours ago and never received an email with a digital download code. The service says a few minutes to 4 hours. On top of that when I go to status of the order it says completed and that it was sent when I've been checking constantly do to the fact it was going to be a gift.
Posts: 1,883
Topics: 55
Kudos: 216
Solutions: 88
Registered: ‎10-19-2017

Re: No digital download code ever received.

Hi there, ripperthechip,


Welcome to the Best Buy forum, though I wish you had found us under better circumstances. I’ve always found games to be a great gift, too, so I understand your concern if you haven’t seen the digital download as expected. I would be happy to speak to you about this more to see what I can do to assist.


Generally speaking, it’s a great idea to ensure that you’ve checked your spam, junk, and/or promotional folders as sometimes our emails will be automatically sorted to one of those areas instead of your normal inbox. If you still haven’t seen the code after checking those areas, I’d like the opportunity to review this a little more. For me to get started, please send me a private message with your full name, phone number, email address, and order number. The private message option in my signature when you’re signed in to the forum should allow you to keep your details secure.


I look forward to hearing back!

Kayla|Social Media Specialist | Best Buy® Corporate
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