Gaming Support

[Michaelomclane]

Last night I purchased a physical game and a digital code for a Nintendo Switch Online Family Plan. When I got home I realized there was no code on the receipt. How can I get what I purchased?

[AndrewB-BBY Social Media Specialist · Accepted solution]

Welcome, Michaelomclane,

Thank you for visiting our community forums and writing to us regarding your purchase. Nintendo Switch Online offers quite a few great benefits and I'm sure you're eager to get this added to your account so you can start playing games with friends. I appreciate you bringing this to our attention and would like to see how I can help you out with this.

I'd like to get started by reviewing your purchase information and will need a few more details to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Customer service PIN (located at bottom of receipt)

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to your response.

[Michaelomclane]

Michael {removed per forum guidelines}
{removed per forum guidelines}

{removed per forum guidelines}

PIN {removed per forum guidelines}

[AndrewB-BBY Social Media Specialist]

Hi there, Michael,

Thank you for following up with me. I had to remove several pieces of information as the were posted on our public forums.

Please allow me a few moments to review this purchase. I'll be sending you a private message shortly. You can check your inbox by clicking on the orange envelope in the top right corner of your screen.

I look forward to further assisting you!