Gaming Support

[Gizella13]

I have no code printed on my receipt. I went to Best Buy and the woman at the customer service referred me to this site. They could not figure out how to get the code on the receipt. Pls help, I really don’t want to pay $40 just for a stuffed animal. Thank you!

[SeanM-BBY Retired: Social Media Specialist]

Good morning, Gizella13,

Welcome to our forums!  Generally speaking, if your purchase includes a bonus digital item, you should expect to either see your code on either the receipt, or within your email inbox shortly after your order is processed.  I’m sorry to hear this doesn’t appear to be the case with your Ori and the Blind Forest code you’ve been waiting for, but I’ll be happy to take a closer look and offer any additional assistance I can.

For me to get started, I’ll just need a few pieces of additional information from you.  Most of the information I’ll need is sensitive information we’ll want to keep out of the public view of our forums, so if you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• Your order number or the “Customer Service PIN” from the bottom of your receipt

Hope to hear from you soon,