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New Member
Posts: 1
Registered: ‎10-23-2021

No code for Dark Pictures: House of Ashes

I never got the code emailed to me for preordering House of Ashes on PS5. When will I receive it?
Trusted Member
Posts: 94
Registered: ‎02-07-2019

Re: No code for Dark Pictures: House of Ashes

I didn't get mine either

Trusted Member
Posts: 94
Registered: ‎02-07-2019

Re: No code for Dark Pictures: House of Ashes

It would be nice if we could get a response on this. I even DM'ed the Gaming account on Friday and all they did was respond saying to give them the correct order number when I already did. 

New Member
Posts: 3
Registered: ‎10-12-2011

Re: No code for Dark Pictures: House of Ashes

I didn't get mine either. Picked it up on Friday, and the code was in "Preparing to Email" status over the weekend.

Now Order History states "Ready to Redeem" and was emailed, though nothing in my Inbox.

Will have to DM. :/

Posts: 10,248
Topics: 1,530
Kudos: 748
Blog Posts: 0
Solutions: 323
Registered: ‎11-10-2008

Re: No code for Dark Pictures: House of Ashes

Have you checked your digital library in your account to see if its in there?

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Member
Posts: 17
Registered: ‎02-25-2014

Re: No code for Dark Pictures: House of Ashes

Same here! No code!

Posts: 6,547
Topics: 227
Kudos: 523
Solutions: 333
Registered: ‎08-21-2017

Re: No code for Dark Pictures: House of Ashes

Hello everyone,

 

Thank you for stopping by our community forums and writing to us regarding your pre -order bonus for House of Ashes. This games looks very unique and I'm sure you're looking forward redeeming this code and getting access to the Curator's Cut. I would be glad to provide some more details on how to get assistance with this.

 

If you made a qualifying pre-order, please send us the following information via private message to our Gaming-BBY inbox:

Message Subject: Game Title & Platform

Message Body: Include...

  • Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
  • Email address (the one you provided for the code)

We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible. Please make sure that you are sending your message to the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Trusted Member
Posts: 94
Registered: ‎02-07-2019

Re: No code for Dark Pictures: House of Ashes

I sent a message to that account last Friday about it Andrew. Would be great if I could hear back soon

Trusted Member
Posts: 94
Registered: ‎02-07-2019

Re: No code for Dark Pictures: House of Ashes

Still waiting for a response to this. 

New Member
Posts: 3
Registered: ‎10-12-2011

Re: No code for Dark Pictures: House of Ashes

Got my code yesterday from the BBY Team!

DM their Gaming BBY Inbox to resolve the issue!