10-23-2021 05:32 PM
10-23-2021 07:32 PM
I didn't get mine either
10-25-2021 02:07 PM
It would be nice if we could get a response on this. I even DM'ed the Gaming account on Friday and all they did was respond saying to give them the correct order number when I already did.
10-25-2021 05:42 PM
I didn't get mine either. Picked it up on Friday, and the code was in "Preparing to Email" status over the weekend.
Now Order History states "Ready to Redeem" and was emailed, though nothing in my Inbox.
Will have to DM. :/
10-26-2021 09:28 AM
Have you checked your digital library in your account to see if its in there?
10-26-2021 09:59 AM
Same here! No code!
10-26-2021 02:57 PM
Thank you for stopping by our community forums and writing to us regarding your pre -order bonus for House of Ashes. This games looks very unique and I'm sure you're looking forward redeeming this code and getting access to the Curator's Cut. I would be glad to provide some more details on how to get assistance with this.
If you made a qualifying pre-order, please send us the following information via private message to our Gaming-BBY inbox:
Message Subject: Game Title & Platform
Message Body: Include...
We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible. Please make sure that you are sending your message to the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time.
|AndrewB|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!
10-26-2021 03:35 PM
I sent a message to that account last Friday about it Andrew. Would be great if I could hear back soon
10-28-2021 03:27 PM
Still waiting for a response to this.
10-28-2021 05:52 PM
Got my code yesterday from the BBY Team!
DM their Gaming BBY Inbox to resolve the issue!